With a view to providing customers of Non-Banking Finance Companies (NBFCs) with a cost-free and expeditious grievance redress mechanism, the Reserve Bank of India (RBI) has introduced an Ombudsman Scheme for Non-Banking Financial Companies.

Any person who has a grievance against a Non-Banking Financial Company on any one or more of the grounds mentioned in Clause 8 of The Ombudsman Scheme for Non-Banking Financial Companies, 2018 may, himself or through his authorised representative (other than an Advocate), make a complaint to the Ombudsman within whose jurisdiction the Branch/ Registered Office of the Non-Banking Financial Company complained against, is located.

For the full Ombudsman Scheme for Non-Banking Financial Companies, please refer to the separate PDF-document in the download section.