Our sole priority is the satisfaction of our clients. This is the basis on which we have been measuring ourselves every day for more than 120 years. The rich Swiss heritage becomes manifest in the values for which Julius Baer stands, e.g. trustworthiness, accountability, discretion and expertise. However, at the same time Julius Baer is a modern, forward-looking company at the leading edge of a genuine growth industry.
We look forward to getting to know you personally.
Whilst we are grateful for your positive feedback with regards to our service, we are also equally mindful about your concerns or dissatisfactions about the level of service you have received from us and wish to inform you that you can send your complaints to the attention of:
Client Complaints Officer
Email: firstname.lastname@example.org or Tel: +973 17512700 or Fax: +973 17512750 or on the above postal address
All complaints will be acknowledged or answered respectively in writing within 5 working days of receipt. In case the complaint cannot be settled within this time period, a detailed response will be sent in writing to a client complaint within 4 weeks of receiving the complaint, explaining our position and how we propose to deal with the complaint.
If you are not satisfied with the response received from us, you can forward your complaint to the Compliance Directorate at the Central Bank of Bahrain within 30 calendar days from the date of receiving the letter from us.