Complaint Management

We encourage you to share any feedback directly with your Relationship Manager, who will be pleased to assist you. As your dedicated point of contact, they are best placed to address any questions or concerns regarding the services provided by Bank Julius Baer Europe S.A., Sucursal Portugal. In many cases, this personal approach enables swift and satisfactory resolution.

Should you wish to submit a formal complaint, we kindly ask that you do so in writing via one of the following channels:

Bank Julius Baer Europe S.A., Sucursal Portugal
Attn: Complaint Management
Avenida da Liberdade 196 – 6th Floor
1250-147 Lisbon
Portugal
Email: ComplaintManagement.Portugal@juliusbaer.com

We are committed to handling all complaints promptly, fairly, and with due care.