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Data Privacy Policy for Electronic Services

General

The Julius Baer Group Ltd. and its subsidiaries (“Julius Baer”, “we” or “us”) welcome you to our website, mobile applications and other services provided via electronic means (together referred to as “Electronic Services”) and appreciate your interest in our products and services.

For most of the Electronic Services hereunder, Bank Julius Baer & Co. Ltd. in Switzerland is to be considered data controller. In other cases where explicitly mentioned the respective Julius Baer subsidiary acts as data controller. In case you would like more information about Julius Baer’s representative in the European Union please click here.

Julius Baer attaches importance to appropriate data protection. This page explains how we treat your personal data in connection with your use of our Electronic Services (“Privacy Policy”).

By continuing to use the Julius Baer Electronic Services, you confirm that you are 18 years of age or older. Please note that we may amend this Privacy Policy from time to time. The applicable version is always the current one, as referenced above (last updated).

For information on how the Julius Baer Group processes and protects personal data of former, current, and prospective clients, you can find the respective `Privacy Notices for Clients` here.

Purpose and scope of the privacy policy

Protecting your privacy and treating the personal data of all users of our Electronic Services in accordance with the law is important to us. We understand that by using our Electronic Services you may be entrusting us with your personal data (“Data”) and assure you that we take our duty to protect and safeguard this Data very seriously. This Privacy Policy therefore explains the kind of data we process when using our Electronic Services, the purpose for which we process it, how we process it, whom we may disclose it to and the security measures we have put in place to protect it.

This Privacy Policy applies to all Data we obtain through your use of our Electronic Services. It does not apply to data we obtain through other channels nor to Electronic Services of third parties (“third-party Electronic Services”), even if you access them via a link in our Electronic Services or even if they are necessary for the operation of our Electronic Services. We have no influence on the content or privacy policy of third-party Electronic Services and therefore cannot assume any responsibility for them.

Types of Data being processed

When you use our Electronic Services, details of your usage may be automatically registered by our backend systems (such as your IP address, browser, http-header user agent, device-specific information the content you accessed, including time and date of access, usage and user interaction, and the redirecting website from which you came to our Electronic Services). We also process Data such as your name, address, e-mail address, phone number, date of birth, gender and other Data transmitted to us if you register for the usage of our Electronic Services or if you complete a registration form or comment field for a newsletter, product demos, etc.

Legal grounds and purpose of data processing

We process the Data based on the following legal grounds:

  • Legitimate interests of Julius Baer or of third parties;
  • Your consent;
  • Fulfilment of contractual obligations and take steps prior to entering into a contract;
  • Statutory requirements.

We process the Data for the following purposes:

  • Providing Electronic Services e.g. to assist with your registrations, user settings and respond to your feedback and issues;
  • Administration, research and development in connection with Electronic Services;
  • Marketing and advertising measures (e.g., newsletters via e-mail, online advertising);
  • Analysis and monitoring of usage, user behaviour and navigation while using the Electronic Services;
  • Checking the identity and suitability of clients for certain products and services;
  • Establishing a basis for future information on the products and services offered by Julius Baer and to improve their quality;
  • Safeguarding the Julius Baer’s IT security and IT operations;
  • Enabling the employment application processes according to the data processing and protection declaration for candidates, which you consent prior to completing the application process;
  • Compliance and risk management, prevention and investigation of criminal acts, assertion of legal claims and defence in legal disputes.

We process all your Data in accordance with the applicable laws on data protection and for as long as required.

Disclosure and Transfer of your Data

We may transmit Data within the Julius Baer Group between Group companies, to Julius Baer agents or to Julius Baer services providers in or outside the country where you are currently located for the purposes stated above. All the above persons and entities that receive Data must ensure compliance with applicable data protection laws as well as the data protection standards of Julius Baer.

Julius Baer transfers your Data to countries outside Switzerland

  • For providing Electronic Services;
  • If you have given your consent (e.g. in your agreements with Julius Baer or via privacy settings); or
  • If based on a statutory requirement, authority request, or similar processes as required by applicable law.

In most cases, your Data will be transferred to countries in which the Julius Baer Group is represented. You will find a corresponding overview at www.juliusbaer.com/en/about-us/our-locations. Your data may also be transferred to countries in which the Julius Baer Group is not represented (e.g., for providing Electronic Services). Some countries to which Julius Baer transfers your Data potentially do not have an equivalent level of data protection than in the country where you are currently located. In these cases, Julius Baer will generally ensure an adequate level of data protection by concluding data transfer agreements with the recipients of your Data in third countries. These include agreements that have been approved by the European Commission and the Swiss Federal Data Protection and Information Commissioner (FDPIC), known as standard contractual clauses. You can find an example of a data transfer agreement usually employed by the Bank here. Based on your consent your Data may also be transferred to countries without an adequate level of protection. Please contact the Data Protection Officer if you would like more information on this topic.

In accordance with applicable legal and regulatory obligations, Julius Baer may be required to disclose Data to supervisory authorities, judicial authorities, or other persons of authority.

Security measures of Julius Baer

Julius Baer takes appropriate technical and organisational security measures to ensure that your Data processed within the IT environment controlled by Julius Baer is protected against unauthorised access, misuse, loss and/or destruction.

Julius Baer takes both, physical and electronic process-specific security measures, including firewalls, personal passwords, and encryption and authentication technologies. Our employees and approved service providers are bound to applicable confidentiality and data protection obligations.

Additionally, access to Data is made accessible to employees and third parties (e.g., service providers) on a strict “need to know”-basis.

Transmission of Data via an open network

Julius Baer draws your attention to the fact that if you use our Electronic Services via an open network, this may allow third parties (e.g., app stores, network providers or the manufacturer of your device), wherever they are located, to access and process your Data. Open networks are beyond Julius Baer’s control and can therefore not be regarded as a secure environment. Any transmission of Data via such open network cannot be guaranteed to be secure or error-free as Data may be intercepted, amended, corrupted, lost, destroyed, arrive late or incomplete, contain viruses or may be monitored. In particular, Data sent via an open network may leave the country – even where both sender and recipient are in the same country – and may be transmitted to and potentially processed in countries, where data protection requirements may be lower than in the country where you are currently located. Where Data is transmitted via an open network, we cannot be held responsible for the protection of this Data and we accept no responsibility or liability for the security of your Data during transmission. We, therefore, recommend avoiding the transmission of any confidential information via open networks. You may choose other means of communication with Julius Baer, where you deem it appropriate.

Cookies

The Julius Baer Electronic Services (excluding e-banking and mobile banking) use cookies for statistical purposes as a tool for our web developers and to improve the user experience. Cookies are small files which are stored on your electronic device to keep track of your visit to the Electronic Services and your preferences; as you move between pages, and sometimes to save settings between visits. Cookies help Electronic Services gather statistics about how often people visit certain areas of the site and help in tailoring Electronic Services to be more useful and user-friendly. Please note that most web browsers accept cookies automatically. You can configure your browser to not save any or only certain cookies on your electronic device or to always display a warning before receiving a new cookie. Deactivating cookies can, however, prevent you from using certain functions on our Electronic Services.

We use the following three types of cookies:

  • Functional Cookies: These cookies are required for the basic functions of this website. They make it easier for you to access content on this website. Among other things, we use these cookies to store your domicile and language settings. Functional cookies cannot be deactivated.
  • Analytics Cookies: These cookies enable us to analyse and improve the preferences and user behaviour on our website. This enables us to deliver a user experience based on your needs.
  • Marketing Cookies: We use these cookies to display advertisements tailored to your interests, both inside and outside our website.

Please click here to let us know how we can use cookies. You can withdraw your consent at any time. These settings do not apply to Julius Baer mobile applications.

Web analysis tools and social media plugins

We use third-party analysis tools such as Google Analytics for the purpose of monitoring Electronic Services (excluding e-banking and mobile banking). This involves the use of cookies to help analyse how users use our Electronic Services. This usage data includes:

  • Host name of the accessing electronic device (masked IP address)
  • Type/version of browser used
  • Referrer URL (website from which visitors are redirected to the Julius Baer Electronic Services by clicking a link)
  • Date and time of server request
  • Device-specific information

We may use so-called social plug-ins. Plug-ins can be recognised by their social network logos.

Please click here to let us know how we can use cookies. You can withdraw your consent at any time. These settings do not apply to Julius Baer mobile applications.

Links

The Julius Baer Electronic Services may contain links to third-party Electronic Services that are not operated or monitored by us. Please be aware that such third-party Electronic Services are not bound by this Privacy Policy and that we are not responsible for their content or their principles regarding the handling of Data. We therefore recommend consulting and checking the individual privacy policies or terms of use of third-party Electronic Services.

Data subject rights

According to applicable data protection laws and regulations, you may have the right to request:

  • Information on Data that we hold about you;
  • Your Data in a generally useable, machine-readable, and standardised format (Data Portability);
  • Rectification of your incorrect Data;
  • Your Data to be deleted if the Bank is not permitted or is not legally obliged to retain the Data;
  • Restrict processing of your Data;
  • Object the processing of your Data.

Furthermore, you may have the right to lodge a complaint with a competent data privacy regulatory authority. 

Third Party Cookies and Tracking Technologies

Solution Type Purpose Provider Address
Adobe Analytics Analytics Site and marketing performance measurement Adobe Inc. 345 Park Avenue
San Jose
CA  95110-2704
USA
Google Analytics Analytics Site and marketing performance measurement Google Inc. 1600 Amphitheatre Parkway
Mountain View
CA 94043
USA
Google Optimize Analytics Site Optimization Google Inc. 1600 Amphitheatre Parkway
Mountain View
CA 94043
USA
Facebook Pixel Marketing Marketing performance measurement and ad personalization Meta Platforms 1 Hacker Way
Menlo Park
CA 94025
USA
Floodlight Counter Marketing Marketing performance measurement and ad personalization Google Inc. 1600 Amphitheatre Parkway
Mountain View
CA 94043
USA
LinkedIn Insights Marketing Marketing performance measurement and ad personalization LinkedIn Corporation 1000 W Maude Avenue
Sunnyvale
CA 94085
USA
Twitter Universal Website Tag Marketing Marketing performance measurement and ad personalization Twitter, Inc. 1355 Market Street, Suite 900
San Francisco
CA 94103
USA
Xandr Marketing Marketing performance measurement and ad personalization Xandr, Inc. 28 West 23rd Street, Floor 4
New York
NY10010
USA

 

Contact

If you have questions about the processing of your Data, please contact us by using the following contact details:

Bank Julius Baer & Co. Ltd. 
Data Protection Officer P.O. 
Box 8010 Zurich, Switzerland 
dataprivacy@juliusbaer.com

This Policy was last updated in Decmber 2022.

Amendments or updates are made available to you at www.juliusbaer.com/en/data-privacy-policy/