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THE OMBUDSMAN SCHEME FOR NON-BANKING FINANCIAL COMPANIES
With a view to providing customers of Non-Banking Finance Companies (NBFCs) with a cost-free and expeditious grievance redress mechanism, the Reserve Bank of India (RBI) has introduced an Ombudsman Scheme for Non-Banking Financial Companies.
Any person who has a grievance against a Non-Banking Financial Company on any one or more of the grounds mentioned in Clause 8 of The Ombudsman Scheme for Non-Banking Financial Companies, 2018 may, himself or through his authorised representative (other than an Advocate), make a complaint to the Ombudsman within whose jurisdiction the Branch/ Registered Office of the Non-Banking Financial Company complained against, is located.
For the full Ombudsman Scheme for Non-Banking Financial Companies, please refer to the separate PDF-document in the download section.
CUSTOMER AWARENESS: SPECIAL MENTION ACCOUNT AND NON-PERFORMING ASSET CLASSIFICATION
In compliance with the RBI Circular on Prudential norms on Income Recognition, Asset Classification and Provisioning pertaining to Advances dated November 12, 2021, the Company is issuing this Charter to increase awareness among its customers regarding processes followed by the Company for SMA/NPA classification, concepts of date of overdue and the relevant day-end process.
SCORES - Complaint Redressal
- Register on SCORES portal
- Mandatory details for filing complaints on SCORES:
- Name, PAN, Address, Mobile Number, Email ID
- Effective communication
- Speedy redressal of the grievances