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With a view to providing customers of Non-Banking Finance Companies (NBFCs) with a cost-free and expeditious grievance redress mechanism, the Reserve Bank of India (RBI) has introduced an Ombudsman Scheme for Non-Banking Financial Companies.

Any person who has a grievance against a Non-Banking Financial Company on any one or more of the grounds mentioned in Clause 8 of The Ombudsman Scheme for Non-Banking Financial Companies, 2018 may, himself or through his authorised representative (other than an Advocate), make a complaint to the Ombudsman within whose jurisdiction the Branch/ Registered Office of the Non-Banking Financial Company complained against, is located.

For the full Ombudsman Scheme for Non-Banking Financial Companies, please refer to the separate PDF-document in the download section.

SCORES - Complaint Redressal

  1. Register on SCORES portal
  2. Mandatory details for filing complaints on SCORES:
    • Name, PAN, Address, Mobile Number, Email ID
  3. Benefits:
    • Effective communication
    • Speedy redressal of the grievances