This page is not available in your selected language. Your language preference will not be changed but the contents of this page will be shown in English.
Whilst we are grateful for your positive feedback with regards to our service, we are also equally mindful about your concerns or dissatisfactions about the level of service you have received from us and wish to inform you that you can send your complaints to the attention of:
All complaints will be acknowledged or answered respectively in writing within 5 working days of receipt. In case the complaint cannot be settled within this time period, a detailed response will be sent in writing to a client complaint within 4 weeks of receiving the complaint, explaining our position and how we propose to deal with the complaint.
If you are not satisfied with the response received from us, you can forward your complaint to the Consumer Protection Unit at the Central Bank of Bahrain within 30 calendar days from the date of receiving the letter from us.