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Client complaints

Whilst we are grateful for your positive feedback with regards to our service, we are also equally mindful about your concerns or dissatisfactions about the level of service you have received from us and wish to inform you that you can send your complaints to the attention of:

Client Complaints Officer
Email: complaints.bahrain@juliusbaer.com or Tel: +973 17512700 or Fax: +973 17512750 or at the postal address here.

All complaints will be acknowledged or answered respectively in writing within 5 working days of receipt. In case the complaint cannot be settled within this time period, a detailed response will be sent in writing to a client complaint within 4 weeks of receiving the complaint, explaining our position and how we propose to deal with the complaint.

If you are not satisfied with the response received from us, you can forward your complaint to the Consumer Protection Unit at the Central Bank of Bahrain within 30 calendar days from the date of receiving the letter from us.